SHIPPING POLICY

Shipping Cost

We offer free shipping to Mexico, United States, United Kingdom, and Spain.

---

Processing & Delivery Time

• Orders are processed within 1–3 business days
• Our daily shipping cut-off time is 13:00 (1 PM)
• Orders placed before 13:00 may be shipped the same day
• Orders placed after 13:00 will be processed the next business day

⚠️ Please note:
Same-day processing is not guaranteed, but we always aim to dispatch orders as quickly as possible.

---

Estimated Delivery Time

Delivery times vary depending on the destination:

• 🇲🇽 Mexico: 5–8 business days
• 🇺🇸 United States: 5–9 business days
• 🇬🇧 United Kingdom: 5–9 business days
• 🇪🇸 Spain: 4–7 business days

All orders are shipped using trusted international and local carriers (such as Correos, USPS, Royal Mail, or equivalent partners).

---

Shipping Origin

Our products are shipped directly from international warehouses.

⚠️ By placing an order, you acknowledge that:

• Shipping may involve international transit
• Delivery times are estimates, not guarantees
• Occasional delays may occur due to customs or logistics

---

Shipping Information Accuracy

To ensure successful delivery, please provide complete and accurate information, including:

• Full address
• Postal code
• Apartment/building number (if applicable)

⚠️ Important:
We are not responsible for lost, delayed, or misdelivered packages due to incorrect or incomplete address information provided at checkout.

---

Additional Notes

• Delivery times are estimated, not guaranteed
• Delays may occur due to high demand, customs, or carrier issues
• We recommend reviewing our cancellation policy before purchasing

---

CONTACT

📧 Email: sienna.shop@outlook.com

Sienna Shop
A company of SEMJONOVA MEDIA LLC

3700 GRAND AVENUE
DES MOINES, 50312
IOWA, USA

Business License: FT0513695

Hours:
Monday – Friday: 08:00–18:00
Saturday – Sunday: 08:00–14:00