Política de reembolso
Return Policy
Our return policy lasts 120 days, which means you have 120 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Please note that we do not provide prepaid return labels, and the cost of return shipping will be covered by the customer. Since our products are shipped directly from warehouses in China, approved returns will be sent back to China. Please contact our support team to request the return address.
Sale, Discounted & Promotional Items
All items purchased at a discounted price, including sale items, clearance items, promotional offers, special discounts, bundle deals, and other limited-time promotions, are considered final sale.
Sale, discounted, clearance, and promotional items are not eligible for returns, exchanges, or refunds, except where required by applicable consumer protection laws or in cases where the item arrives defective, damaged, or incorrect.
Before completing your purchase, please carefully review the product details, size information, and any applicable promotional conditions.
To start a return for an eligible item, you can contact us here.
Defective Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Defective, damaged, or incorrectly shipped items may be eligible for a replacement or refund regardless of whether the item was purchased at a promotional price, subject to applicable consumer protection laws.
Exceptions / Non-returnable Items
Unfortunately, we cannot accept returns on sale items, discounted items, clearance items, promotional purchases, or gift cards, except where required by applicable consumer protection laws or in cases involving defective, damaged, or incorrectly shipped products.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Sale, discounted, clearance, and promotional items are not eligible for exchanges, except where required by applicable consumer protection laws.
Refunds
We will notify you once we have received and inspected your return, and inform you whether the refund has been approved or not.
If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
Refunds are not available for sale, discounted, clearance, or promotional items, except where required by applicable consumer protection laws or when the product is defective, damaged, or incorrectly shipped.
If more than 15 business days have passed since we approved your return, please contact us at sienna.shop@outlook.com.
Cancellations
Customers can cancel orders within the first 24 hours after placing the order.
To cancel an order, please contact our customer support team via the email address provided in the footer or through our contact form, and provide your order details, including your order number, name, and contact information.
If the cancellation request is received within the first 24 hours and the order has not been processed, the cancellation will be completed and a refund will be issued to the original payment method within 10 to 12 business days.
If the cancellation request is received after the first 24 hours, we cannot guarantee it will be accepted, and a cancellation fee may apply.
In the event of cancellation, all discounts or promotional offers applied to the original order will be forfeited.
If the order has already been processed or shipped, it cannot be canceled.
If customers refuse delivery, refund requests will not be approved and a €15 penalty will be applied to cover logistical costs and potential package losses, except where prohibited by applicable law.
Please note that this policy is subject to change at any time without prior notice. We recommend carefully reviewing our cancellation policy before placing an order to avoid confusion or misunderstandings.
Contact
Email: sienna.shop@outlook.com
Sienna Shop, a company of
SEMJONOVA MEDIA LLC
3700 GRAND AVENUE, DES MOINES, 50312, IOWA, USA
Business License: FT0513695
Monday to Friday: 08:00–18:00
Saturday and Sunday: 08:00–14:00