Política de reembolso
Return Policy
Our return policy lasts 120 days, which means you have 120 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Please note that we do not provide prepaid return labels, and the cost of return shipping will be covered by the customer. Since our products are shipped directly from warehouses in China, returns will be sent back to China. Please contact our support team to request the return address.
To start a return, you can contact us here.
Defective Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and inform you whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at sienna.shop@outlook.com
Cancellations
Customers can cancel orders within the first 24 hours after placing the order.
To cancel an order, please contact our customer support team via the email address provided in the footer or through our contact form, and provide your order details, including your order number, name, and contact information.
If the cancellation request is received within the first 24 hours and the order has not been processed, the cancellation will be completed and a refund will be issued to the original payment method within 10 to 12 business days.
If the cancellation request is received after the first 24 hours, we cannot guarantee it will be accepted, and a cancellation fee may apply.
In the event of cancellation, all discounts or promotional offers applied to the original order will be forfeited.
If the order has already been processed or shipped, it cannot be canceled.
If customers refuse delivery, refund requests will not be approved and a €15 penalty will be applied to cover logistical costs and potential package losses.
Please note that this policy is subject to change at any time without prior notice. We recommend carefully reviewing our cancellation policy before placing an order to avoid confusion or misunderstandings.
Contact
Email: sienna.shop@outlook.com
Sienna Shop, a company of
SEMJONOVA MEDIA LLC
3700 GRAND AVENUE, DES MOINES, 50312, IOWA, USA
Business License: FT0513695
Monday to Friday: 08:00–18:00
Saturday and Sunday: 08:00–14:00